iRetain overview

Retention is more cost effective than acquisition

iRetain^© provides the solution for businesses looking to improve their retention rates. As a specialised retention software application, iRetain^© is a fully modular package to enable rapid implementation and return on investment.

Sophisticated technology combines with fully customisable user defined parameters to provide cost effective and efficient strategies to retain valued customers and improve retention by up to 40%.

iRetain^© is not a CRM system, however it can be configured to integrate with existing CRM systems to improve the ROI of a CRM implementation.

• Analytics and reports
• Campaign management
• Customer touchpoint functionality
• Configuration console
• Team performance optimisation

iRetain^©  employs a best practice methodology to minimise the management and implementation of complex retention policies.

Standard modules

iRetain^© 's extensive range of modules provide comprehensive functionality to support proactive and reactive retention programs. And as a 'plug and play' package, iRetain^© can be fully customised to defined parameters.

• Real time campaign management
• Customer segmentation management
• Real time offer generation and offer details
• Team performance optimisation and tracking
• Complete configuration of back end and interfaces
• Comprehensive analytics and reporting capabilities
• In and outbound functionality
• Dynamic scripting
• Real time maintenance

Optional modules are also available.

iRetain^© is backed by a comprehensive warranty, help and support via a solid team of experienced professionals. Additional services offered can assist organisations to optimise the value of iRetain^©.

For more information